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30 September 2023



What are the benefits of outsourcing managed IT services

The IT services outsourcing market is growing at an unprecedented speed. According to GrandViewResearch, the global IT services market (in-house and third-party) will be worth approximately $1250 billion in 2022. Outsourcing managed IT services has become a major trend among businesses worldwide because it provides access to specialized expertise, ensures scalability and flexibility, and provides businesses with better security and compliance. Keep reading to learn more about the market, and what value it brings for companies of different sizes. 

Key Statistics on Outsourcing Managed IT Services

While outsourcing managed IT services may not be a universal solution for all problems faced by modern businesses, data shows that choosing this solution may have some significant value. Below are some statistics that highlight how beneficial IT outsourcing can be: 


  • At least one department in 66% of American outsourcing companies is pro-outsourcing work.
  • 59% of businesses rely on outside contractors rather than internal security staff.
  • In accordance with the Forbes Global 2000 rating, which is based on ISG Research, 92% of businesses outsource their IT operations, while 59% do the same for business processes.
  • About 63% of companies say cost reduction is a primary benefit of outsourcing.
  • According to Forbes, nearly 82% of businesses experienced cyberattacks in 2022. This issue can be addressed by providing an extra layer of security via outsourcing.  


Keep in mind that these numbers represent only a tiny fraction of the comprehensive market overview, yet they offer valuable insights into the market’s dynamics.


Related: Building Strong Connections: 8 Essential Remote Team Communication Strategies


Benefits of Outsourcing Managed IT Services

Access to Expertise:

Businesses can access a plethora of knowledge by outsourcing managed IT services. Managed IT service providers employ qualified individuals with a broad range of IT certifications and expertise. These professionals contribute important information and experience, making sure that firms gain access to specialist knowledge in a variety of IT fields. For businesses without internal IT personnel, having access to a wider skill set can be especially useful. Furthermore, managed IT service providers keep up with the most recent technological advancements and best practices, guaranteeing that their clients always have access to cutting-edge solutions and direction.


Scalability and Flexibility:

Businesses benefit from the scalability and flexibility provided by managed IT services. Service providers tailor their products to each organization’s individual needs, providing a more personalized approach to IT administration. The flexibility of managed IT services allows a company to scale up its IT services to support growth or scale down during slower periods. This adaptability guarantees that IT resources are matched with changing business demands, resulting in cost-effective solutions and agility in responding to changing situations.


Focus on Core Competencies:

Outsourcing IT tasks allows businesses to maintain a clear focus on their core competencies and strategic objectives. By entrusting IT management to external experts, employees can concentrate on their primary roles without becoming sidetracked by technical issues. This increased focus enhances overall productivity and efficiency within the organization, as employees are free from troubleshooting IT problems.


Reliability and Availability:

Managed IT services guarantee the dependability and accessibility of critical IT systems. The availability of 24/7 monitoring and support from several service providers ensures that IT systems are continuously monitored and maintained. This ongoing attention reduces downtime and makes sure that crucial IT services are available at all times. Redundancy and backup solutions are also implemented by managed IT service providers, lowering the risk of data loss and system failures in the event of hardware problems or unanticipated disasters. 


Improved Security:

Outsourcing managed IT services improves data security and privacy. Service providers prioritize security by putting in place comprehensive safeguards for IT infrastructure. They monitor for security threats on a regular basis, conduct vulnerability assessments, and provide timely security upgrades to address emerging concerns. Furthermore, managed IT service providers help firms comply with industry-specific rules and data protection standards like GDPR or HIPAA, lowering the risk of noncompliance penalties. 


Competitive Advantage:

Organizations can acquire a competitive advantage in their sector by delegating IT management tasks to professionals. Furthermore, by outsourcing IT administration, organizations may devote more resources and efforts to innovation and remain ahead of the competition.


Read also: The 7 Key Benefits of IT Outsourcing for Companies


Challenges and Considerations

In the IT-managed services outsourcing arena, several pivotal challenges and considerations come to the forefront. First and foremost is data security, which requires stringent measures to safeguard sensitive information and ensure compliance with industry regulations. Effective communication across language barriers and geographical distances is essential, necessitating the adoption of suitable collaboration tools. Vendor selection demands meticulous research and reputation evaluation. Managing costs, including identifying hidden expenses, is critical. Change management is crucial, necessitating internal buy-in and support to guide the workforce through the transition from in-house IT teams to outsourcing.


Crafting clear Service Level Agreements (SLAs) and flexible contracts is imperative to define expectations and accommodate evolving business needs. Comprehensive risk mitigation, including disaster recovery and risk assessment, is paramount. Knowledge transfer from in-house teams to the outsourcing partner is essential for seamless operations. Maintaining employee morale and retention during and after the transition is vital. Lastly, alignment with the organization’s long-term IT strategy should guide the outsourcing decision, with ongoing monitoring and optimization to ensure continued alignment with evolving business objectives. 


Wrapping Up

Considering everything mentioned earlier, outsourcing managed IT services is often a very wise solution for businesses of different sizes and industries. Hopefully, this article will serve as a roadmap for organizations entering the realm of IT-managed services outsourcing, enabling them to overcome challenges while harnessing the advantages of such partnerships. No matter if you’re just wondering about various IT solutions or already have something on your mind, our experienced consultants will answer all your questions. Contact NearshoreFriends today and transform your vision into reality.

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